CUSTOMER AWAITING PRODUCT

If a customer purchases product directly from a Consultant, and the Consultant fails to provide the product purchased, the customer should email Compliance at compliance@paparazziaccessories.com.  The customer should provide an explanation of the problem, and send proof of purchase, including a screenshot of the invoice, proof of payment, and screenshots of all correspondence of texts or messages exchanged with the Consultant.  Compliance will review the documentation and if the documentation supports the claim, Compliance will contact the Consultant by email. The Consultant should fulfill the order or give a refund and send proof of resolution to Compliance@Paparazziaccessories.com.  The account can then be reinstated.  If Compliance receives multiple complaints of a Consultant’s repeated failure to provide product, that Consultant account will be in jeopardy of cancellation.