RETURNS - HOW TO SUBMIT A RETURN

    If you received a broken or defective item, you may initiate a return online. A return should only be requested if the item falls under the manufacturer defects outlined in Section 9.1 of Policies and Procedures, and cannot be repaired with the Jewelry Tool Kit. This policy applies equally to Paparazzi Accessories as well as Back Office Boutique items.
    You must initiate a return within three (3) business days of receipt of your order. 
    The process for returns is as follows: 

    • Click on "Profile"

    • Click on "Order History" located in the profile drop-down box on the left-hand side.

    •  From your order history, select the order on which the damaged item was purchased.  Please note, the online return process does not change the return policy in place, which permits a return within three days of receipt of the product. Only orders that qualify for a return request will have the option to initiate one online.
    • Scroll to the bottom of the screen and click on the button that says, "Return an item from this order," then confirm the order number from the dropdown menu.

    • Select each item you need to return, and adjust quantities if applicable.
    • For each selected item, you will need to provide a reason for the return and a photo of the damaged accessory, that shows the original tag.  Up to 3 images may be uploaded with each return request.  If more than 3 items are damaged you can use a collage image or include multiple damaged items in one image. Please ensure the damage is clearly visible and the photo uploaded matches the item selected.  

    • After providing the necessary images and explanations for each item you are submitting for return consideration, check the box to confirm your agreement to remove the damaged item(s) from your inventory once your return request is approved.
    • Click the "Submit Return" button at the bottom of the screen.

    Upon submission, you will receive an email notification with your RMA (Return Merchandise Authorization) number.  Your return request will be reviewed by our Returns Department within five business days. If your return is approved, you will be notified by email and a credit will be placed on your account.  In most cases, you will not need to ship the damaged item(s) back to us. If our Returns team requires additional information regarding your request, you’ll receive an email from them.
    You can track the process of your pending returns anytime, by clicking on "My Returns" from your account profile.
    When you are processing an online return, the Consultant is required to check a box agreeing to remove the damaged item from the Consultant’s inventory and to destroy the damaged item.

    Frequently Asked Questions Regarding Online Returns
    Q: Can I return damaged Hostess Rewards via the online return request form?
    A: Absolutely!  Just select the Hostess Reward from the list of items on the original order and provide the same information you would for a regular accessory. This is the same process you’ll use for anything sold in a pack (i.e. Fashion Fix or Starter Kits).
    Q: I am missing an item from my order, what do I do?
    A: Missing items cannot be submitted via the online return process. If you are missing an item from your order, please contact Paparazzi Support at (855) 697-2727 within three business days of receiving your shipment.
    Q: Do I need to ship my damaged items back to Paparazzi?
    A: Probably not. Once a return request is approved, you will be notified by email and a credit will be placed on your Paparazzi account, without you having to send the damaged item back to us.  If our Returns Department is unable to approve or reject your request based on the information you provided, you may be asked to ship the product back.
    Q: Will submitting a return affect my PV (Personal Volume)?
    A: Yes. Any time a return is completed, the PV associated with the returned items will be retracted from the Consultant’s account.  For example, if a Consultant returned two standard $5 accessories, a total of 4 PV (2 PV per item) would be retracted from their PV totals for the month in which the return is completed.
    Q: How long do I have to submit a return online?
    A: A return request must be initiated within three days of your order being delivered. Orders that fall outside of this three-day window will not be eligible for return.
    Q: Can my customers use the online return process?
    A: Yes. Customers who order directly from the replicated website can use the online return process.
    9.1 Manufacturer Defects
    Paparazzi only warrants against manufacturer defects. Consultants are required to inventory their product within three days upon receipt and immediately report any defective products (in accordance with Section 6.9). There are times when small pieces of jewelry may be loose (i.e. jump rings) and only need a small adjustment; these are not manufacturer defects. Consultants are expected to report any issues to Paparazzi Support, and describe the issue to identify what might be done to resolve it. If indeed, it is determined that there is a manufacturer defect, the Paparazzi Support Representative will approve an RMA (Return Merchandise Authorization) Number for the defective pieces ONLY.
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