RETURNS - HOW TO SUBMIT A RETURN FOR A BULK SKU (FF, LOP, HR)

This page will follow the directions for returning Bulk SKU items. Bulk SKUs include Hostess Rewards, Fashion Fix, Life of the Party monthly corporate send-outs, and promotional items. If you have a regular, non-bulk SKU item to return, follow the directions in the article: RETURNS - HOW TO SUBMIT A RETURN

A return should only be requested if the item falls under the manufacturer defects outlined in Section 9.1 of Policies and Procedures, and cannot be repaired with the Jewelry Tool Kit. This policy applies to Paparazzi Accessories and Consultant Exclusive items.

Bulk SKU items will only allow one (1) return submission, as only one (1) bulk item is shipped. To submit a return for a Bulk SKU item (Hostess Rewards, Fashion Fix, Life of the Party monthly corporate send-outs, and promotional items), follow these steps: 

• Log into your account using your Consultant ID number at paparazziaccessories.com

• Click on the Profile Icon

  

• Click on Order History from the left-hand side menu or the middle bar.

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• Select the order in which the damaged item was purchased.  Returns can only be submitted within three days of receiving the product. Only eligible orders will have the option to initiate a return request online.
• Scroll to the bottom of the screen, click on the Start Return button, and confirm the order number from the dropdown menu.

• Select “1” as the quantity.
• In the reason for the return text box, provide a brief description of the damage/defect.
• Upload photos of the damaged accessory showing the original tag.  If more than three (3) items are damaged, multiple items showing their damage will need to be included in one (1) image or a collage photo tool will need to be used.

• Check the box to confirm your agreement to remove the damaged item(s) from your inventory once your return request is approved.

• Click the Submit Return button at the bottom of the screen.

  

Your return will automatically appear under your Returns tab with its RMA (Return Merchandise Authorization) number upon submission.  Our Returns Department will review your return request within five business days. If your return is approved, you will be notified by email, and a credit will be applied to your account.  In most cases, you will not need to ship the damaged item(s) back to us. If our Returns Department requires additional information regarding your request, you’ll receive an email from them.

You can track the process of your pending returns anytime by clicking on Returns on the left-hand side menu.

You can also check out the video tutorials below on submitting your return request:

Tutorial on submitting a return

Tutorial on submitting a Bulk item SKU (Starter Kits, Fashion Fix, LOP)

Tutorial on My Returns/finding RMA information

Frequently Asked Questions Regarding Online Returns

Q: Can I return damaged Hostess Rewards via the online return request form?

A: Absolutely!  Just select the Hostess Reward from the list of items on the original order and provide the same information you would for a regular accessory. This is the same process you’ll use for anything sold in a pack (i.e. Fashion Fix or Starter Kits).

Q: I am missing an item from my order, what do I do?

A: Missing items cannot be submitted via the online return process. If you are missing an item from your order, please contact Paparazzi Support at (855) 697-2727 within three business days of receiving your shipment.

Q: Do I need to ship my damaged items back to Paparazzi?

A: Probably not. Once a return request is approved, you will be notified by email and a credit will be placed on your Paparazzi account, without you having to send the damaged item back to us.  If our Returns Department is unable to approve or reject your request based on the information you provided, you may be asked to ship the product back.

Q: Will submitting a return affect my PV (Personal Volume)?

A: Yes. Any time a return is completed, the PV associated with the returned items will be retracted from the Consultant’s account.  For example, if a Consultant returned two standard accessories, a total of 4 PV (2 PV per item) would be retracted from their PV totals for the month in which the return is completed.

Q: How long do I have to submit a return online?

A: A return request must be initiated within three days of your order being delivered. Orders that fall outside of this three-day window will not be eligible for return.

Q: Can my customers use the online return process?

A: Yes. Customers who order directly from the replicated website can use the online return process.

9.1 Manufacturer Defects

Paparazzi only warrants against manufacturer defects. Consultants are required to inventory their product within three days upon receipt and immediately report any defective products (in accordance with Section 6.9). There are times when small pieces of jewelry may be loose (i.e. jump rings) and only need a small adjustment; these are not manufacturer defects. Consultants are expected to report any issues to Paparazzi Support, and describe the issue to identify what might be done to resolve it. If indeed, it is determined that there is a manufacturer defect, the Paparazzi Support Representative will approve an RMA (Return Merchandise Authorization) Number for the defective pieces ONLY.